At SRTEX, we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success managing multiple departments for maximum productivity. They’ll be highly skilled in human resources, finance, and management. Additionally, they’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within their team. Their ultimate responsibility is to increase our operational efficiency in the admin and operations departments.

Objectives of this role

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for all direct reports and problem resolution
• Manage data collection for updating operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant 
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Skills and qualifications

• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Two or more years of proven experience in an operations management role
• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and an aptitude for learning new applications

Preferred qualifications

• Working knowledge of management software programs, including NetSuite, QuickBooks, and Center Point Payroll
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate in more than one language