HRE-Human Resources Exigence is urgently looking for Business Unit Head for its client.

Job Description:-

• Prospect for potential new clients and turn this into increased business.
• Plan approaches and pitches.
• Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Ensure optimum resource efficiency and utilization by recommending an appropriate change in the work schedule
• — Motivate staff to achieve call center operations objectives
• — Analyze, monitor and propose an improvement in team leader and customer relation officer KPIs
• — Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification.
• — Decision making in order to continuously improve the performance of the Contact Centre(s) and meeting KPIs.
• — Identifying Contact Centre(s) requirements and coordination with the relevant.
• — Researching and understanding client business operations and agenda
• — Identifying and articulating project drivers, strategic fit and commercial benefits with client
• — Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction
• — Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback
• — Supporting recommendations by objective facts and research
• — Taking into account logic, facts, resources, constraints, and organizational goals when weighing matters
• — Employing structured approaches to generate ideas, evaluate and select options
• — Proficiency in developing and evaluating options and alternative courses of action
• — Demonstrating a conceptual and practical understanding of approaches and tools to help organize groups, units (teams, functions, divisions, regions, subsidiaries ) capture, share and exploit knowledge to support achieving objectives.