RESPONSIBILITIES

• Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management


• Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.


• Answering complex questions on function and usage of products


• Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)


• Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team


• Applies technical aptitude (operating systems, PCs, printers), remote


• Advises the Team Leader - Customer Care, of sensitive Client Situations


• Attends and participates in Team meetings


• Attends CHS product training, as required


• Makes recommendations to address problems, improve service and provide improved support


• Develops frequently asked questions (FAQ) documentation

REQUIRED SKILLS

• University degree


• 1 to 2 years of experience in marketing field 


• Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices


• Excellent SQL experience


• Proficient in MS Windows applications


• Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers


• An aptitude for caring for Customers and must have the analytical ability to resolve customer issues


• Comfortable managing conflicting demands


• Excellent interpersonal skills (verbal and written)


• Positive team attitude and ability to adapt to a fast pace environment


• Superior analytical skills and works well under pressure

Its indoor job  BENEFITS PACKAGE Saad Enterprises pvt ltd is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees. Our benefit package includes:

• Market-leading Salary

• Medical Coverage Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Professional Development Budget

• Recreational area for in-house games

• Sporadic on-shore training opportunities

• Friendly work environment

• Leave Encashment