We are looking for a friendly and customer-focused Customer Care Representative to join our team. In this role, you will assist customers by answering inquiries, resolving issues, and ensuring a positive experience with our products/services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat

• Resolve complaints and provide accurate information

• Maintain customer records and document interactions

• Work closely with other teams to solve customer issues

• Provide feedback to improve customer service processes

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)

• Previous customer service experience preferred

• Strong communication and problem-solving skills

• Ability to handle multiple tasks in a fast-paced environment

• Basic computer skills and familiarity with CRM systems